SMS is billed by segment
A carrier-billed segment, rather than one incident or screen of text, is the billing unit. GSM and Unicode messages have different segment lengths; destination bands change the credit rate.
Know what your paging credits cover.
SMS and voice use separate balances. Each paid delivery consumes credits according to its destination and billing units, with shared allowances and optional prepaid packs.
Allowances first. Prepaid credits next.
Team and Business contribute 250 SMS credits per paid seat to a shared monthly workspace pool. Voice allowances are workspace totals: 30 on Team and 80 on Business. The trial receives 20 SMS and 5 voice credits once.
Voice is destination- and duration-based
Review the configured voice destination and billed duration. Voice does not spend the SMS pool.
International sending is opt-in
International sending is disabled by default. Review destination eligibility and rates before enabling it.
Top up without changing the plan.
SMS packs: 500 credits for $15, 2,000 for $50, or 10,000 for $200. Voice packs: 100 credits for $10, 500 for $40, or 2,500 for $150.
Review plans and allowancesManual control
Purchase prepaid credits when needed. The channels retain independent balances.
Optional auto-recharge
Choose the pack and threshold. Recharge attempts are bounded to two per channel in any rolling 24 hours.
Spending safeguards
Monthly caps, destination checks, balance checks, and send-velocity limits can suppress a paid attempt. Delivery Activity explains the recorded reason.
Review the current SMS destination catalog.
The live catalog below supplies active destination bands and segment credit rates. If it cannot load, retry the page or contact support before enabling a new destination.
Loading the active catalog…
Build a response people can follow.
Start a workspace, connect a service, and make the next signal reach its owner.